If you need to cancel or reschedule a session, please contact your coach or trainer directly. If it is a last minute
emergency, text your personal trainer, but also call them using their cell phone.
24 hours notice is required for a cancellation or rescheduling in order to receive credit for the
session. Failure to cancel within this time frame or failure to show up for a session will result in the
client being charged for the session (forfeited). Exceptions will only be made in the case of a medical emergency
accompanied by a doctor’s note. There is a no-refund policy on all packages purchased – a client may
only receive a refund if accompanied by a doctor’s note.
Clients are expected to begin working out at the start time of the scheduled appointment. A late start
time does not entitle a client to a session longer than the scheduled appointment.
EXPIRATION DATES ON PACKAGES:
Any sessions that remain after the expiration date will be forfeited. Sessions expire within 120 days.